Complaints and Grievances

RISE DC is committed to providing the highest level of care to all participants and clients we serve. We are diligent and meaningful in providing person centered and highly individualized care, and pride ourselves on treating every participant and client with the utmost respect. If you feel your rights have been violated, you can talk to the RISE Program Directors, Morgan Smith and Beck Giallella. If this person is not able to resolve your complaint (to your satisfaction or that of your guardian), there are other people for you to call.

In DC you can call (or ask for help in calling) the DDA Office of Rights and Advocacy and ask for a Complaint Form (and help in completing it).  D.C. Department on Disability Services main Phone: (202) 730-1700

You have the right to file either a confidential or an anonymous complaint. Any core person may make an anonymous complaint in writing to the RISE DC Program Directors, Beck Giallella and Morgan Smith. This can be done by writing a note and sending it in the mail to 2121 Decatur Place NW #10, Washington DC, 20008. Any person can choose whomever they would like to help them write the letter.

You can also file an anonymous complaint online via an anonymous form (see below) or via standard email. This will be sent to team@risewithusdc.com and will be sent directly to RISE Program Directors Beck Giallella and Morgan Smith for review.

You may also file an Anonymous Complaint over the phone by contacting the RISE DC office directly at (202) 670-7656.

Anonymous complaints should be done by completing the following information (please be as complete as possible since RISE DC will not contact you to obtain additional information):
– Describe your concerns. Include dates, times, locations, persons involved and a detailed description of what happened, including events leading up to this complaint. Please attach additional sheets, and include any pertinent attachments. Again, since you are filing this complaint anonymously, please be as complete as possible since we will not contact you to obtain additional information.

Your family member, friend, employee of RISE DC, support staff at DDS, your guardian or substitute decision maker, or any other interested party can file a complaint. DDA will provide you information on your right to file a request for a Medicaid fair hearing whenever there is a delay, denial, reduction or termination of your Medicaid services.